1. Return Policy
At Bright Origin Co LLC, we want you to be satisfied with your purchase. If you are not completely satisfied with your sunglasses, you may request a return within 30 days of the delivery date, subject to the conditions outlined in this policy.
To qualify for a return, products must meet the following requirements:
- Items must be returned within the 30-day return period.
- Products should be unused, in their original condition, and suitable for resale.
- Original packaging, accessories, protective cases, cleaning cloths, and other included items should be returned where applicable.
- Proof of purchase, such as an order confirmation or order number, must be provided.
- Products that have been damaged through misuse, improper handling, or unauthorized modification may not qualify for a return.
For hygiene and product-condition reasons, sunglasses that have been used, significantly damaged by the customer, or returned in a condition that makes them unsuitable for resale may be ineligible for return, except where otherwise required by applicable law.
2. How to Request a Return
To initiate a return, please follow these steps:
Step 1: Contact Us
Email shades@brightoriginco.shop within 30 days of receiving your order. Include your order number, the item you wish to return, and the reason for the return.
Step 2: Receive Return Instructions
Our customer service team will review your request and confirm whether the item qualifies for return. If approved, we will provide instructions for returning the product.
Please do not send items back before contacting us, as unauthorized returns may cause processing delays.
Step 3: Prepare Your Package
Pack the sunglasses securely, including the original packaging and any accessories that came with the order. Include the relevant order information so that we can identify your return.
Step 4: Ship the Return
Send the approved return to the address provided below or to another return destination expressly authorized by our customer service team. We recommend retaining the shipping receipt and tracking number for your records.
Step 5: Inspection and Processing
Once we receive your returned item, we will inspect its condition and notify you of the return decision. Approved refunds or exchanges will then be processed according to this policy.
3. Return Address
Please use the following return address for approved returns, unless our customer service team provides different written instructions:
Bright Origin Co LLC
4904 LANDWARD LN
HOUSTON, TX 77066
United States
Please contact us before shipping your return to confirm the applicable return instructions.
4. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return.
- Defective, damaged, or incorrect items: Bright Origin Co LLC will cover reasonable return shipping costs for verified product quality issues or errors attributable to us. Please contact us before returning the item so that we can provide instructions.
- Non-quality-related returns: Customers are responsible for return shipping costs when returning an item for reasons such as a change of mind or personal preference, unless otherwise required by applicable law.
- Shipping fees on the original order: Original shipping charges, if any, are generally non-refundable unless the return results from our error or applicable law requires otherwise.
We recommend using a trackable shipping service to help protect your return shipment.
5. Refund Policy and Processing Time
After your returned product has been received and inspected, we will notify you whether your refund has been approved.
For approved returns, refunds will generally be processed within 3–5 business days after the returned item has been received and approved.
Refunds will be issued to the original payment method used for the purchase. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
If your refund has been approved but has not appeared after a reasonable period, please contact your payment provider first and then reach out to us if further assistance is needed.
Original shipping charges and other non-refundable fees, if applicable, will be handled in accordance with this policy and applicable law.
6. Exchange Policy
We accept exchange requests for eligible products, subject to product availability and the conditions below.
To request an exchange:
- Email shades@brightoriginco.shop within 30 days of delivery.
- Provide your order number, the product you wish to exchange, and the replacement item you would prefer.
- Wait for our customer service team to confirm eligibility and provide return instructions.
- Send the original item back in accordance with the approved instructions.
- Once the returned item has been received and inspected, we will arrange the exchange if the replacement product is available.
Products submitted for exchange must generally be unused, in their original condition, and accompanied by the original packaging and included accessories.
If the requested replacement is unavailable, we will contact you to discuss an appropriate alternative or, where applicable, a refund.
For exchanges resulting from a verified defect or an incorrect item supplied by us, Bright Origin Co LLC will cover reasonable return shipping costs. For exchanges requested because of personal preference or a change of mind, the customer is responsible for applicable return shipping costs unless otherwise required by law.
Additional charges may apply if the replacement product has a higher price. Any applicable price difference or other charge will be communicated and agreed upon before the exchange is completed.
7. Non-Returnable Items and Exceptions
A return or exchange may be declined if the item:
- Falls outside the applicable return period.
- Has been used or damaged beyond what is reasonably necessary to inspect it.
- Is missing essential components or accessories supplied with the original order.
- Shows damage caused by misuse, improper storage, or unauthorized modification.
These exclusions do not limit any mandatory rights or remedies available under applicable law, including rights relating to defective or incorrectly supplied products.
8. Damaged, Defective, or Incorrect Orders
If you receive sunglasses that are defective, damaged during delivery, or different from the item you ordered, please contact us as soon as possible at shades@brightoriginco.shop.
Please include your order number, a description of the issue, and clear photographs of the item and packaging when available.
We will review the issue and provide appropriate instructions. Depending on the circumstances and applicable law, we may offer a replacement, exchange, refund, or another suitable resolution.
Verified issues attributable to us will be handled without charging you reasonable return shipping costs.
9. Cancellations
If you need to cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and the standard return procedure may apply.
If a cancellation is approved after payment has been collected, the refund will be issued to the original payment method in accordance with applicable law and payment processing procedures.